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    What can we do legally with this vendor?


    Anytime you are asking for legal advice - you need to talk with your legal folks. However, based on the limited details provided - i'm going to make the following assumption and my thoughts -which are the following:
    1. You bought or are trying to buy the items from the dealer NOT the Manufacturer. 

    My thoughts - I would escalate this to your supervisor and have them talk with their counterpart - somtimes this can resolve the issue.  If it doesn't work - talk to your legal folks and follow their recommendation.

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