Can the customer make an emergency purchase without the ITAS waiver?
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You may wish to contact the CHESS POCs below to move the waiver along. Additionally, please check with your agency policy regarding emergency procurements.
Info from the CHESS FAQs:
What is the estimated response time for an ITAS Waiver (formerly Goal 1 Waiver) to be processed?
Per CIO/G-6, an ITAS waiver can be processed in as little as 4 hours in an emergency. Normal processing time will be closer to 10 – 14 days. If there are errors or misinformation the processing time will increase as the waiver will be returned for correction.
For more information and to schedule training, contact the following POCs:
Mr. Jim Mark, 703-692-4519 or firstname.lastname@example.org
Mr. Orlando Dixon, 571-256-8938 or email@example.com <mailto:firstname.lastname@example.org