Our question is how do you specify a basis for award on something like this where the contract amount will be a fixed price for the year and the service call price will be an hourly price?
Also is there any way to salvage the solicitation we are currently working on?
We suggest you discuss with your contracting team, program manager and/or legal department as appropriate.
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It is difficult to provide an opinion not knowing what the selection criteria is. Was this intended to be awarded on a best value or a Low Price Technically Acceptable (LPTA) basis? We assume it was not a FAR part 14 (sealed bid) selection.
A reasonable way to have approached the selection would be to have done an LPTA. We assume that the requirements for maintenance are straightforward and well understood by industry. Given that, you can establish some basic go-no go technical criteria and then select based on lowest price. As for evaluation of price, you can describe routine maintenance on whatever basis (monthly, quarterly) and the service call pricing can be described as an estimate of calls which would put every offeror on the same basis.