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  • Question

    One of the six "Product Support Providers" sites is listed as "Tier X. Is it correct to assume this is referring to other lower levels/tiers of support etc...? I was not able to find a clear definition in the PSM Guidebook or in any of the PSBM documentation I could find.


    Answer

    Tier X in the DoD Product Support Business Model (PSBM) outlined in the Product Support Manager (PSM) Guidebook is intended to represent the rest of the supply chain / supplier and vendor base no matter what tier it is, potentially including OEMs and third party logsitics providers among others.

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