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Integrated Product Support (IPS) Element - Product Support Management

DAU GLOSSARY DEFINITION

One of the 12 Integrated Product Support (IPS) Elements. The development and implementation of product support strategies to ensure supportability is considered throughout the system life cycle through the optimization of the key performance outcomes of reliability, availability, maintainability, and reduction of total ownership cost. The scope of Product Support Management planning and execution includes the enterprise level integration of all 12 Integrated Product Support elements throughout the lifecycle commensurate with the roles and responsibilities of the Product Support Manager (PSM) position created under Public Law 111-84, Section 805.

General Information

As addressed in the Product Support Manager (PSM) Guidebook, and amplified in the IPS Element Guidebook, the objective of Product Support Management is the planning, funding and management of the package of product support functions required to field and maintain the readiness and operational capability of major weapon systems, subsystems, and components, including but not limited to materiel management, distribution, technical data management, maintenance, training, cataloging, configuration management, engineering support, repair parts management, failure reporting and analyses, and reliability growth tracking. The scope of Product Support Management planning and execution includes the enterprise level integration of all twelve IPS Elements throughout the lifecycle commensurate with the roles and responsibilities of the PSM position captured in 10 USC 4324 and DoDI 5000.02.

Key Product Support Management IPS Element activities include:

  • Warfighter and maintainer requirements capture
  • Alliance Management
    • Public-Private Partnership (PPP)/Third Party Logistics (3PL) management
    • International Partners
    • Foreign Military Sales (FMS)
  • Contract Development and Management
    • Develop and maintain a Product Support Agreement (PSA) with the Warfighter
    • Develop and maintain PSAs with Product Support Integrators (PSIs) and/or Product Support Providers (PSP)
  • Supportability Test and Evaluation (T&E)
  • Development and maintenance of Product Support Business Case Analyses (BCAs)
  • Logistics Trade Studies
  • Product Support Performance Management
    • Manage balanced performance metrics & incentives
    • Sustainment metrics reporting
  • Product Support Budgeting and Funding
    • Budget execution
    • Budget management
    • Mid-year review justification
  • TOC Management
  • Planning Management
    • Integrated Product Team (IPT) Management
    • Independent Logistics Assessment (ILA) Management
    • Life Cycle Sustainment Plan (LSCP) development and management
    • Milestone Gate Review Management
  • Portfolio Transfer Planning and Transfer Execution
  • Logistics Policy Implementation
  • Configuration Management (CM)
    • Configuration identification and baseline maintenance
    • Configuration control
    • Configuration Status Accounting (CSA)
    • Configuration auditing
  • Performance-Based Life Cycle Product Support (i.e., PBL)
    • Performance Based Agreements (PBA)/PSA)
  • Continuous Process Improvement (Lean Six Sigma, Theory of Constraints, etc.)

Important note: While there are areas of overlap, Product Support Management, which is one of the IPS Elements and a functional activity, is NOT synonymous with the PSM position.