This is the first of a new series of posts on Digital Product Support that can be read in 60 seconds or less. To establish a foundation for the series, today’s post focuses on the definition of Digital Product Support and to the types of programs to which it applies. Future posts will focus on planning and implementation -- where the “rubber meets the road.”

The DoD Product Support Manager (PSM) Guidebook (para 1.2) provides a working definition of Digital Product Support as follows: “Digital product support uses digital engineering methods and digital data and system models to implement the Product Support Strategy, enable data-driven decision making, and deliver effective and efficient product support outcomes throughout the system lifecycle." In essence, if written mathematically: Digital Engineering + Product Support = Digital Product Support.

You may be thinking does this apply to me? The short answer is Yes! If you are not working in a digital program now, you most likely will be at some point during your career. With few exceptions, all new systems are being developed using digital models that deliver increased speed with reduced risk and cost. The Military Services are also using digital principles to modify existing systems, such as the B-52 bomber’s commercial engine replacement program. Digital methodologies also help with legacy systems sustainment, such as creating 3D scans of the H-60 helicopter, which is used by all Services. In turn, Digital Product Support principles and methodologies can be applied to the development of new systems, modification of existing systems, and sustainment of legacy systems.

To read more, check out our Digital Product Support ACQuipedia article and our online course, LOG 0590 Digital Product Support Fundamentals.

Next time: Models… What’s in a Name?