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New DoDI 5000.91 Product Support Metrics Requirements

Regular readers of this DAU LOG Blog have noticed we’re in the midst of an ongoing series of blog posts focusing on the new DoD Instruction 5000.91 Product Support Management for the Adaptive…

New DoDI 5000.91 Product Support Metrics Requirements

Bill Kobren
Regular readers of this DAU LOG Blog have noticed we’re in the midst of an ongoing series of blog posts focusing on the new DoD Instruction 5000.91 Product Support Management for the Adaptive Acquisition Framework (AAF) policy. Today we’ll examine new policy requirements related to Product Support Metrics. While not all inclusive, a few key highlights from the document in general, and Para 4.8 in particular include:
  • Para 4.3.a. The Life Cycle Sustainment Plan (LCSP) is the detailed product support plan, including sustainment metrics (emphasis added), risks, costs, and analyses used to deliver the performance-based best value strategy covering the IPS elements.
  • Para 4.3.b.(2) For covered systems, a detailed LCSP will include…performance goals, including: (a) Sustainment key performance parameters (KPPs). (b) Key system attributes. (c) Other appropriate metrics (emphasis added).
  • Para 4.3.c.(5) A tailored LCSP may be used for all systems that are not covered by Section 2337 of Title 10, U.S.C. (non-covered systems), as approved by the LCSP signature authority. At a minimum, a tailored LCSP will include… Measures and metrics to assess compliance with the LCSP.”
  • Para 4.7.b. At the program level, all product support solutions will be performance based. Product support solutions will include an appropriate mix of product and process metrics with threshold values to monitor performance that may be adjusted as needed to satisfy warfighter requirements (emphasis added).
  • Para 4.8. The PM and PSM will use RAM and O&S cost metrics to conduct analyses to develop cost targets and develop strategies for providing product support at an affordable cost (emphasis added). The PSM will coordinate with the requirements developers to influence these metrics during requirements development.
  • Para 4.8. The PSM will track metrics through the initial contract and system development process. Once the program transitions from development to production or sustainment, the PM and PSM will track and incentivize PSIs’ and PSPs’ performance against these and other operational sustainment metrics (emphasis added). (note: Para 4.8.a-c provides detailed information on key top-level metrics, including the sustainment key-performance parameters (Materiel Availability and Operational Availability), key systems attributes and additional performance attributes (Maintainability, Reliability, and O&S Cost), and RAM-C.
  • Para 4.8.c.(2) The PSM will ensure contracts, arrangements, and agreements with PSIs and PSPs require sustainment activities and that performance metrics are iteratively reported (emphasis added). This provides the PM the ability to assess cost, schedule, performance, and supportability metrics over the program’s life cycle.
  • Para 6.3.a. The PM and PSM will track the rapid fielding system’s performance to measure reliability, availability, maintainability, and cost metrics performance.
  • Para 6.3.b. The PM and PSM will track test results IAW DoDI 5000.80 paragraph 3.2b (e.g., reliability, availability, maintainability, cost, or other metrics) and objectives metrics and follow risk mitigation plans per the contract, system test plan, and acquisition strategy.

Finally, to assist you in becoming more familiar with the new DoDI 5000.91 product support policy, a comprehensive and growing list of readily-available references and resources is available, including:

Additionally, I’ve been sharing in-depth perspectives and insights into specific aspects of this new policy in a series of DAU LOG Blog posts that now include: