New GAO Report on Aviation Parts Management
According to the auditors, “GAO’s review of the Defense Logistics Agency’s (DLA) management of defective aviation parts found that DLA’s plan for corrective action partially addresses each of the four elements in the House report regarding deficiencies in DLA’s management of defective aviation parts. These elements relate to: (1) coordinating and pursuing restitution; (2) searching inventory to identify and remove defective parts; (3) returning defective parts to contractors for replacement; and (4) tracking the status of returns and determining the appropriate form of restitution.
- The plan discusses coordination of efforts and restitution. Before restitution can be pursued, however, DLA needs to determine that the defect is the fault of the contractor. Information in the plan shows a large number of Product Quality Deficiency Reports (PQDR) with undetermined causes, but the plan does not explain how DLA will address defects with undetermined causes.
- The plan broadly discusses efforts for better identification of defective parts, but it does not explain how the search will result in the removal of defective parts from the Department of Defense (DOD) inventory.
- The plan broadly discusses processes that include the return of defective parts to the contractors that provided them, but it does not show how DLA will use these processes to aid in the replacement of defective parts.
- The plan discusses steps to improve coordination between entities responsible for the tracking of defective parts, and it addresses the tracking of the status of defective parts shipped back to contractors, but it does not specify how the appropriate form of restitution—replacement, repair, or refund—is to be provided.
Additionally, GAO found that DLA has taken steps since the issuance of the 2016 DOD Inspector General report to obtain restitution for defective parts and remove those parts from the inventory. Specifically, it has taken actions toward improving the way in which it documents and monitors the process for restitution. However, the results of these actions remain to be determined. DLA officials stated that these steps are relatively recent, they are aware of missing information, and they are working with the military services to gather the information.”