Was pulling together some product support metrics related resources for a student yesterday, and as a public service, thought it might be of interest to the broader community. While not all inclusive, it reinforces and updates information contained in an earlier 2016 blog post entitled Product Support Metrics. Enjoy!

DoD References

• MIL-HDBK 260 Reference Data for Logistics Metrics
• DoD Manual 4140.01, Volume 10, DoD Supply Chain Materiel Management Procedures: Supply Chain Inventory Reporting and Metrics
• DoD Performance Based Logistics (PBL) Guidebook (Appendix F PBL Metrics)
• DoD Product Support Manager (PSM) Guidebook (Para 3.3 and Appendix B – Typical Supporting Performance Metrics)
• DoD Reliability, Availability, Maintainability, and Cost (RAM-C) Rationale Report Manual (Para 2.5 and Chapter 3)
• Manual for the Operation of the Joint Capabilities Integration and Development System (JCIDS), Appendix D, Enclosure D – Content Guide for the Sustainment KPP)

Service References

• Department of the Army Pamphlet 700-127 Integrated Product Support Procedures (Para 4-16 and Appendix B)
• OPNAV Instruction 3000.12A Operational Availability of Equipment and Weapon Systems
• Air Force Manual 20-118 Propulsion Life Cycle Management for Aerial Vehicles (Chapter 8)
• Air Force Pamphlet 63-128 Integrated Life Cycle Management (Attachment 6, Sustainment Metrics Calculations)

DAU References

• LOG 103 Reliability, Availability and Maintainability (RAM)
• LOG 235 Performance-Based Logistics
• LOG 340 Life Cycle Product Support
• CLE 301 Reliability and Maintainability
• CLL 001 Life Cycle Management and Sustainment Metrics
• Life Cycle Sustainment Outcome Metrics ACQuipedia Article
• Performance Based Logistics (PBL) Metrics - Overview ACQuipedia Article
• Performance Based Logistics (PBL) Metrics – Techniques & Tools for Optimizing Operating & Support (O&S) Cost & System Readiness ACQuipedia Article
• Performance Based Logistics (PBL) Metrics - Thresholds vs. Objectives ACQuipedia Article

Additionally, just as true today as I had indicated in that earlier blog post: as experienced product support managers and life cycle logisticians well know, good product support metrics need to be SMART (Specific, Measurable, Attainable, Relevant, and Timely). They are derived from, support, and align to validated warfighter requirements. They backstop and align to the Sustainment Key Performance Parameter (KPP). They measure product support efficiency, effectiveness, or both. They are linked to, facilitate, and undergird desired performance outcomes. And they are a cornerstone of outcome-based product support strategies.