Community Analytics

Analytics allow us to measure a variety of interactions with users in community sites to determine how well we are engaging with the workforce and meeting their needs. Some of the measures we are actively capturing to help us understand the impact of communities and where we might need to improve include qualitative measures like page views, number of user sessions, and contact hours.

In addition to the data mentioned above, we are also capturing the social interactions within communities in an effort to understand and measure member engagement, including user interactions (e.g., followers, posts, comments), and content analytics (e.g., comments, likes, ratings).

Measuring Tools

Qlik is currently being used to measure metrics within and related to DAU's communities. Users may view metrics per community or overall and may specify various time frames. Information may be downloaded in a variety of formats. Be sure to view the tutorial on how to access and use Qlik.