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IT Systems Continuous Support

IT Systems Continuous Support Product Support Analytical Tools (PSAT) Database Related ACQuipedia Articles Integrated Product Support (IPS) Implementation Roadmap Integrated Product Support (IPS) Element Guidebook Computer Resources Integrated Product Support (IPS) Element Competency List Continuous Learning Modules Training Courses Key References Description Objective


Objective

The objective of the IT Systems Continuous Support IPS Element is to identify, plan, resource, and acquire facilities, hardware, software, firmware, documentation, manpower and personnel necessary for planning and management of mission critical computer hardware and software systems. Coordinate and implement agreements necessary to manage technical interfaces, and to manage work performed by continuous software engineering activities. Establish and update plans for automated and continuous test and certification activities required throughout the life-cycle. (Source: DoD Product Support Manager (PSM) Guidebook, Appendix A)

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Description

According to Appendix A of the DoD Product Support Manager (PSM) Guidebook (with additional details in the DoD Integrated Product Support (IPS) Element Guidebook), IT Systems Continuous Support, "Information technology systems continuous support encompasses the facilities, hardware, software, firmware, documentation, manpower, and personnel needed to operate and support mission critical information technology systems hardware/software systems. As the primary end item, support equipment, and training devices increase in complexity, more and more software is being used. The expense associated with the design and maintenance of software programs is so high that one cannot afford not to manage this process effectively and proactively. It needs to become standard practice for the program manager (PM) and product support manager (PSM) to participate in the engineering and continuous development process from program inception to ensure software engineers, systems engineers, users, and product support managers are integrated and collaborating continuously in order to accomplish the necessary planning and management of IT systems continuous support to include management of weapon system information assurance across the system life-cycle. Information systems, electronics, and software are often part of the technical data that defines the current and future configuration baseline of the system necessary to develop safe and effective procedures for continued operation of the system. Software technical data comes in many forms to include, but not limited to, specifications, flow/logic diagrams, Computer Software Configuration Item (CSCI) definitions, test descriptions, operating environments, user/maintainer manuals, and computer code. IT systems interface with the Global Information Grid (GIG) via the Defense Information Switch Network (DISN) or other network connectivity must be identified, managed, and actively coordinated throughout the life-cycle to assure mission critical connectivity. Electromagnetic Compatibility/Interference (EMC/EMI) requirements must be periodically evaluated and tested as weapon systems and mission scenarios evolve. Electromagnetic Pulse (EMP) and other survivability requirements must be evaluated and tested at specific intervals over the life-cycle. System Security/Information Assurance is a total life-cycle management issue, with a constantly evolving cyber threat. Consider cybersecurity and supply chain risk management practices throughout the lifecycle to reduce vulnerabilities. Disaster recovery planning and execution is a requirement for mission critical systems, and will be driven by continuity of operations plans of the using organizations. Automated Identification Technology will be a significant consideration for systems that deploy or components that are transported through standard supply channels for distribution, maintenance and repair. Electronic Data Interchange (EDI) will be a constant management challenge as commercial methods and standards will change many times during the operational life of a weapon system. PMs, through the PSM, need to coordinate, at program inception, with an organic software engineering entity in order to identify intellectual property and data rights for inclusion in subsequent contracts. PSMs should collaborate with the software engineers in order to tailor data/license rights acquisition and ensure it is aligned with the acquisition and product support strategies. The PSM will also ensure the data rights and license management strategies are documented within the IP strategy. The PSM will coordinate with the software engineer to develop a holistic business case analysis to determine a best value product support strategy that considers all aspects of hardware and software."

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Key References

Related Communities of Practice (CoP)

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Training Courses

DAU Training

Specific multi-disciplinary DAU training recommendations related to this Integrated Product Support (IPS) Element are available at:

These Life Cycle Logistics Certification Standards and Core Plus Development Guides for each of the three DAWIA certification levels include: 

  • “Types of Assignments” and “Representative Activities”, which are colored blue
  • “Core Certification Standards (Required for DAWIA Certification)” (education, training, and experience requirements), which are colored red
  • “Core Plus Development Guides (Desired/recommended training, education, and experience)”, which are colored yellow

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Continuous Learning Modules

Specific multi-disciplinary DAU continuous learning module recommendations related to this Integrated Product Support (IPS) Element are available at:

These Life Cycle Logistics Certification Standards and Core Plus Development Guides for each of the three DAWIA certification levels include:

  • “Types of Assignments” and “Representative Activities”, which are colored blue
  • “Core Certification Standards (Required for DAWIA Certification)” (education, training, and experience requirements), which are colored red
  • “Core Plus Development Guides (Desired/recommended training, education, and experience)”, which are colored yellow, and in addition to technical/functional topics, also include a series of Harvard Business School (HBS) Leadership & Management Modules for US Government Employees

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Competencies

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Related ACQuipedia Articles

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Computer Resources Competencies.pdf
  
Reference9/12/2013 10:30 PM