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Product Support Management

Product Support Management Product Support Analytical Tools (PSAT) Database Related ACQuipedia Articles Integrated Product Support (IPS) Implementation Roadmap Integrated Product Support (IPS) Element Guidebook Product Support Management IPS Element Competency List Continuous Learning Modules Training Courses Key References Description Objective


Objective

The objective of the Product Support Management IPS Element is to plan and manage cost and performance across the product support value chain, from design through disposal. (Source: DoD Product Support Manager (PSM) Guidebook, Appendix A)

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Description

Product support management is the development and implementation of product support strategies to ensure supportability is considered throughout the system life cycle. This is accomplished by balancing the performance outcomes of reliability, availability, maintainability, and reduced total ownership costs. The scope of product support management planning and execution includes the enterprise level integration of all twelve product support elements throughout the lifecycle commensurate with the roles and responsibilities of the Product Support Manager (PSM) position created under 10 USC §2337 Life-Cycle Management and Product Support

Key Product Support Management IPS Element activities, according to Appendix A of the DoD Product Support Manager (PSM) Guidebook and the DoD Integrated Product Support (IPS) Element Guidebook, include:

  • Warfighter and maintainer requirements capture
  • Alliance Management
    • Public Private Partnership (PPP)/Third Party Logistics (3PL) management
    • International Partners
    • Foreign Military Sales (FMS)
  • Contract Development and Management
    • Develop and maintain a Product Support Agreement (PSA) with the Warfighter
    • Develop and maintain PSAs with the Product Support Integrators (PSIs)
  • Supportability Test and Evaluation
  • Development and maintenance of Product Support Business Case Analyses (BCAs)
  • Logistics Trade Studies
  • Product Support Performance Management
    • Manage balanced performance metrics & incentives
    • Sustainment metrics reporting
  • Product Support Budgeting and Funding
    • Budget execution
    • Budget management
    • Mid-year review justification
  • Total Ownership Cost (TOC) Management
  • Planning Management
    • IPT Management
    • Independent Logistics Assessment (ILA) Management
    • Life Cycle Sustainment Plan (LSCP) development and management
    • Milestone Gate Review Management
  • Portfolio Transfer Planning and Transfer Execution
  • Logistics Policy Implementation
  • Configuration Management
    • Configuration identification and baseline maintenance
    • Configuration control
    • Configuration Status Accounting
    • Configuration auditing
  • Performance-Based Logistics (PBL)
    • Performance Based Agreements (PBA)/Product Support Agreements (PSA)
  • Continuous Process Improvement (Lean Six Sigma, Theory of Constraints, etc.)
  • Life Cycle Management (LCM)
    • Sustainment KPP/KSAs
    • Life Cycle Sustainment Outcome Metrics
    • Disposal Planning
  • Supportability/Sustainment Requirements
    • Logistics Capabilities Identification & Requirements Development
    • Analysis of Alternatives (AoA)
    • Joint Capabilities Integration and Development System (JCIDS)
    • Affordable Supportable Operational Effectiveness (ASOE)
  • Integrated Product and Processes Development (IPPD)
  • Evolutionary Acquisition Strategies
  • Earned Value Management (EVM)
  • Market Research
  • Alternative Sourcing
  • DoD Product Support Strategy Process Model Implementation (PSM Toolkit)
  • Joint/Operational Logistics Interface
  • Affordability, Should Cost & O&S Cost Management, Cost KSA– Product Support Management
  • Sustainment Maturity Level (SML) Management
  • Product Support Business Model (PSBM)
  • Services Acquisition
  • Logistics Transformation Initiatives
    • Network Centric Logistics
    • Product Lifecycle Management Integrated Data Environment (PLM IDE)
    • Sense & Respond
  • Rapid Acquisition & Deployment of Product Support

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Key References

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Training Courses

DAU Training

Specific multi-disciplinary DAU training recommendations related to this Integrated Product Support (IPS) Element  are available at:

These Life Cycle Logistics Certification Standards and Core Plus Development Guides for each of the three DAWIA certification levels include: 

  • “Types of Assignments” and “Representative Activities”, which are colored blue
  • “Core Certification Standards (Required for DAWIA Certification)” (education, training, and experience requirements), which are colored red
  • “Core Plus Development Guides (Desired/recommended training, education, and experience)”, which are colored yellow

Non-DAU Training Courses

Online Training (OLT) Modules

Specific multi-disciplinary DAU continuous learning module recommendations related to this Integrated Product Support (IPS) Element are available at: 

These Life Cycle Logistics Certification Standards and Core Plus Development Guides for each of the three DAWIA certification levels include: 

  • “Types of Assignments” and “Representative Activities”, which are colored blue
  • “Core Certification Standards (Required for DAWIA Certification)” (education, training, and experience requirements), which are colored red
  • “Core Plus Development Guides (Desired/recommended training, education, and experience)”, which are colored yellow, and in addition to technical/functional topics, also include a series of Harvard Business School (HBS) Leadership & Management Modules for US Government Employees

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Competencies

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ACQuipedia Articles

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Post Production Support Planning PPSP Guide and Checklist.doc
  
Reference6/5/2017 11:17 PM
2016 PSTK 1 Jul 2016.pdf
  
Reference6/5/2017 5:59 PM
Contract Sustainment Support Guide 2013 v7.pdf
  
Reference9/23/2013 8:36 PM
Product Support Management Competencies.pdf
  
Reference9/12/2013 10:46 PM
Acquisition Logsitics Guide DAU Dec 97.pdf
  
Reference2/26/2010 4:35 PM
Post Production Support Planning Decision Process Flowchart.ppt
  
Reference2/7/2005 9:14 PM