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White graduation cap icon CLE 083  Information Technology Service Management (ITSM)

Information Technology Service Management (ITSM)

This Online Training (OLT) course presents information on relevant Information Technology Service Management (ITSM) policy to include DoDI 8440.01, DoDI 5000.74, DoDI 5000.75, and the relationship between them. Finally, the course will provide familiarization with lifecycle best practices for ITSM presented in the DoD Enterprise Service Management Framework (DESMF), which is based on the Information Technology Infrastructure Library (ITIL) best practices and ISO 20000 international standards, used in strategic planning, design, transition, operation, and continual improvement of IT services.





Acquisition workforce members with little or no experience in DoD ITSM


  • Any exams in this course must be passed with a minimum score of 80%.
  • There is no time limit for completing this course.
  • After completing the course, please be sure to complete the survey at the end.
  • The CLPs assigned to this learning activity may be used to meet professional certification and/or licensure requirements (PDUs/CPE credits).