U.S. flag

An official website of the United States government

Dot gov

Official websites use .gov
A .gov website belongs to an official government organization in the United States.

Https

Secure .gov websites use HTTPS
A lock () or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

Breadcrumb

  1. Home
  2. Courses
  3. CMQ 220

White graduation cap icon CMQ 220  Root Cause Analysis (RCA)

Root Cause Analysis (RCA)

This Online Training (OLT) course enables students to understand root cause analysis as a procedure for ascertaining and analyzing the causes of problems in an effort to determine what can be done to solve or prevent them. A variety of instructional methods are employed including online demonstrations, practical exercises, and case studies to provide students with an in-depth understanding of how to analyze a system to identify the root causes of problems.

REQUIRED PREREQUISITES

Required: None
See "Notes" section of this course's concept card for recommended prerequisites.

PREDECESSOR COURSES

TARGET AUDIENCE

Designed for entry level Quality Assurance Specialists (GS-1910).

NOTES

Recommended Prerequisites:
  • CMQ 100, Quality Assurance Basics
Additional Notes:
  • Any exams in this course must be passed with a minimum score of 80%.
  • There is no time limit for completing this course.
  • After completing the course, please be sure to complete the survey at the end.
  • The CLPs assigned to this learning activity may be used to meet professional certification and/or licensure requirements (PDUs/CPE credits).