What are the technical requirements for the online learning environment?
It is required that you access the DAU Virtual Campus with a supported Internet browser with java-script enabled:
- Google Chrome (Some users experience issues accessing the course print files in this browser.)
- Mozilla Firefox
- Internet Explorer 11 (Some users experience issues with course progress tracking in this browser.)
- Microsoft Edge
Individual courses may have additional technical requirements that will be presented to you after you "launch" your enrollment. For further information,
What should I do if my progress reset and/or I am unable to Launch my exam after completing a module?
**ALERT** There has been an increase in reports from students stating their course progress is not tracking while using the Internet Explorer browser.
This is preventing some students from accessing an exam.
Our recommendation is for students who notice their progress is not tracking to use a different browser such as
Google Chrome, Microsoft Edge, or Mozilla Firefox
Detailed information to address issues with course progress not updating is available on the
Lesson Progress Tracking page. It also explains the steps for you to take to mark your progress complete if it was not previously recorded by the system.
Why am I unable to view the print files for my course? I keep receiving a "403" or "404 Forbidden Access" error.
This issue has been reported in certain versions of the Google Chrome browser. As a workaround, please access the files using the Microsoft Edge or Mozilla Firefox web browser to view the print files(s) for your course.
Where can I find the online course material so I can print/save them?
In order to access the print files for a course, please follow the instructions below:
It may take a little while for the files to load. Please avoid closing out to allow the system to load the information.
NOTE: If you are using Internet Explorer or Google Chrome and are unable to access the materials after following the guidance above, you also may try using an alternative browser such as Microsoft Edge or Mozilla Firefox.
Guidance for FAC, FCN, FCR, FPM, HBS, & SPS Courses Based on the design of the course prefixes above, please select the appropriate link below to display a screen capture identifying how you may obtain the print files after launching the course.
FCN, FCR, or FPM
Why am I unable to click on certain buttons or links within my course? What should I do if I'm stuck on a page and cannot make a required selection in my course?
This is a common discrepancy for learners that are accessing online training content using the Google Chrome or Mozilla Firefox browsers on select devices. Please
click here for resolution details.
This is a common Internet Explorer compatibility discrepancy. Please
click here for a quick solution and alternative work-around information.
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Please note that you should expect to receive a response from our team, regarding your inquiry, within 2 business days.