What are the technical requirements for the online learning environment?
It is required that you access the DAU Virtual Campus with a supported Internet browser with java-script enabled:
- Google Chrome
- Mozilla Firefox
- Microsoft Edge
Individual courses may have additional technical requirements that will be presented to you after you "launch" your enrollment. For further information, click here.
What should I do if my progress reset and/or I am unable to Launch my exam after completing a module?
Detailed information to address issues with course progress not updating is available on the Lesson Progress Tracking page. It also explains the steps for you to take to mark your progress complete if it was not previously recorded by the system.
Why am I unable to view the print files for my course? I keep receiving a "403" or "404 Forbidden Access" error.
This issue has been reported in certain versions of the Google Chrome browser. As a workaround, please access the files using the Microsoft Edge or Mozilla Firefox web browser to view the print files(s) for your course.
Where can I find the online course material so I can print/save them?
In order to access the print files for a course, please follow the instructions below:
It may take a little while for the files to load. Please avoid closing out to allow the system to load the information.
NOTE: If you are using Google Chrome and are unable to access the materials after following the guidance above, you also may try using an alternative browser such as Microsoft Edge or Mozilla Firefox.
We do not recommend using Internet Explorer when accessing any DAU site.Guidance for AQN, FAC, FCR, FCN, FPM, FSE, FTE, HBS & SPS
Why am I unable to click on certain buttons or links within my course? What should I do if I'm stuck on a page and cannot make a required selection in my course?
This is a common discrepancy for learners that are accessing online training content using the Google Chrome or Mozilla Firefox browsers on select devices. Please click here for resolution details.
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Please note that you should expect to receive a response from our team, regarding your inquiry, within 2 business days.