Operating Status
FULLY OPERATIONAL
OPERATING STATUS
A: You will need to submit the SAAR to have an account established in the DAU Identity Management System. Please use THIS JOB AID for assistance in submitting the SAAR.
A: Users receive a "Welcome to DAU" email when their account is created in the DAU Identity Management System. The email is sent to the "current" email address we have on file. The account must be activated within 30 days. Users who wait beyond this timeframe to activate their account must submit the SAAR in order to access the system. Please use THIS JOB AID for assistance in submitting the SAAR.
A: Once you receive the "Welcome to DAU" email, you have 30 DAYS to access your account. After the link expires, you must submit the SAAR in order to establish an account in the DAU Identity Management system again. Please use THIS JOB AID for assistance in submitting the SAAR.
A: If the link has not expired and you are viewing the email inPlain Text instead of HTML, your organization may have added the word 'caution' or 'no click' to the beginning of the activation URL. Please carefully view the URL and avoid copying those words so the link will work.
A: The token link that's sent via email is no longer valid after it's been used. If you've successfully logged in and set up your account, you should start the login process directly at https://id.dau.edu instead of accessing the website using a link that was previously sent via email through the automated system. Note: Once you receive the "Welcome to DAU" email, you have 30 DAYS to activate your account. After the link expires, you must submit the SAAR in order to establish an account in the DAU Identity Management system again. Please use THIS JOB AID for assistance in submitting the SAAR.
A: Your DAU Username is the Primary email address that was associated to your account when it was created.
A: You may be typing in your OLD username. Your DAU username the Email address associated to your account. As a reminder, you will be required to use an additional multifactor to complete the authentication process before access to your account will be granted.
Troubleshooting Guidance:
a.) Try a different browser (Google Chrome, Microsoft Edge, or Mozilla Firefox) b.) Clear your browser Cache & SSL State c.) Select a different CAC certificate d.) Disconnect from the VPN and try again (as applicable) e.) Contact your Local IT Support
NOTE: Your organization may be using a web proxy that is preventing the client certificate prompt. Please submit a ticket to your IT support to have them add an SSL bypass in their web proxies for the URLs below.
https://id.dau.edu https://dau.mtls.okta.com https://dau.okta.com Your organization's IT support can contact us to submit a ticket to our DAU IT Systems Support team for further testing.
A: You may use the self-service feature from the login page to reset your password. 1. Go to https://id.dau.edu 2. Select the option that says "Need help signing in?" 3. Select "Forgot Password". 4. Enter your Email address/Username. Reminder: Your Username is the Email address that's associated with your account. 5. Select to reset your password via "SMS" or "Email". Note: SMS can only be used if a mobile phone number has been associated with your account.
A: If you have not FULLY completed the account setup process, you will not be able to use the self-service feature to reset your own password. Part of this process includes establishing a Security Question. Submit a request through the DAU Public Service Portal to obtain your login information so you can complete the account setup process. Include the last 4 of your SSN/EIN/FIN or your DOD EDIPI when submitting this request so your account can be validated.
A: If you are logging into your account with a Username & Password, you must setup at least 1 multifactor in order to access your account. If you login with a DoD CAC, you will not be prompted for a multifactor to access your account.
A: Yes there are job-aids available for each of the multifactors. Please select the applicable option below. Account Activation - Setup Email Multifactor Job-aid Account Activation - Setup SMS (text message) Job-aid Account Activation - Setup Okta Verify Job-aid Account Activation - Setup Google Authenticator Job-aid
A: You will need to contact the DAU Help Desk if you only have one multifactor associated with your account and you can no longer use it. The Help Desk will need to manually remove the multifactor so you can be prompted to go through the setup process when you login again.
A: Yes! Select the appropriate job-aid below. The steps you'll go through will vary depending on which method you go through to activate your account.
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Please note that you should expect to receive a response from our team, regarding your inquiry, within 2 business days.
