Operating Status
FULLY OPERATIONAL
OPERATING STATUS
A: Unfortunately there is not an automated option to specifically request your Username. HOWEVER, if you have successfully setup your account, you can use the following workaround below to obtain your login information. - Go to https://id.dau.edu - Select "Need help signing in?" - Select "Forgot password?" - Enter your Email address - Select "Reset via Email" - When you receive the email, it will display your Username - A link will also be listed to reset your password, which is good for 1 hour
A: If you have not FULLY completed the account setup process, you will not be able to use the self-service feature to reset your own password. Part of this process includes establishing a Security Question. You need to request the DAU Help Desk (DAUHelp@dau.edu) provide you with your login information so you can complete the account setup process. Include the last 4 of your SSN/EIN/FIN or your DOD EDIPI when submitting this request so your account can be validated.
A: You may be typing in your OLD username. Your NEW username was listed in the "Welcome to DAU" email that was sent for you to activate your account. HINT: Your New username has an @ symbol included.
A: Yes! You can view the job-aid of this process by clicking here.
A: You must select the button that says "Send code" or "Send me the code" in order for a code to be sent to your Phone or Email. If you do not manually push the button, the code will not be sent.
A: The password requirements are as follows: - At least 10 characters - a lowercase letter - an uppercase letter - a number - a symbol - no parts of your username - Does not include your first name - Does not include your last name - Cannot be any of your last 4 passwords
A: If you are logging into your account with a Username & Password, you must setup at least 1 multifactor in order to access your account. If you login with a DoD CAC, you will not be prompted for a multifactor to access your account.
A: Yes there are job-aids available for each of the multifactors. Please select the applicable option below. Email Job-aid SMS (text message) Job-aid Okta Verify Job-aid Google Authenticator Job-aid
A: SMS (short message service) is a text messaging service component of most telephone, Internet, and mobile device systems. It uses standardized communication protocols to enable mobile devices to exchange short text messages. During the initial setup of your DAU account, you're prompted to add a phone number (optional). The system can send a code to your phone via SMS (text) as a means to reset your password / unlock your account if you do not have access to your email.
A: Yes! Select the appropriate job-aid below. The steps you'll go through will vary depending on how your go through the account activation process.
A: You will need to submit the DAU SAAR to have an account establish in the DAU Identity Management System. Please use THIS JOB AID for assistance in submitting the DAU SAAR.
A: Once you receive the "Welcome to DAU" email, you have 30 DAYS to access your account. Once the link expires, you must contact the DAU Help Desk for assistance in activating your account. Send an email to the DAU Help Desk for assistance. Email: DAUHelp@dau.edu Subject Line: Account Activation Body: Include the last 4 of your SSN/EIN/FIN so your account can be validated and your request expedited. Accounts must be validate before login information can be provided.
A: If the link has not expired and you are viewing the email in Plain Text instead of HTML, your organization may have added the word 'caution' or 'no click' to the beginning of the activation URL. Please carefully view the URL and avoid copying those words so the link will work.
A: The token link that's sent via email is no longer valid after it's been used. If you've successfully logged in and set up your account, you should start the login process directly at https://id.dau.edu instead of accessing the website using a link that was previously sent via email through the automated system. Note: Once you receive the "Welcome to DAU" email, you have 30 DAYS to access your account. Once the link expires, you must contact the DAU Help Desk to request a new activation link.
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Please note that you should expect to receive a response from our team, regarding your inquiry, within 2 business days.
