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I am a student, how do I join a DAU Webex training?

You can use your personal computer to access Webex. You only need an internet connection.

Copy-and-paste the session URL to your browser. Cisco recommends Google Chrome and Firefox, but IE and Edge also work. If your instructor had you register via Cisco Webex, you should have a URL connected to your registration.

If you are an NMCI user and are using your work computer to access Webex, you may see a "no click" in the URL when you try to join a session. Please make sure you remove the "no click_" from the URL and it should work.

Enter your name and email in the appropriate fields. The password should pre-populate. If it does not, check the email you received from your instructor. The password should be in the email.Select the Join Now button. If you are a DCMA, DLA, DISA, and MDA user, follow the instructions provided by your instructor to join, but select "Join by Browser" instead of the "Join Now" button.

You will come to a screen that may ask you to install an application or extension. Look for "Run a Temporary Application" and select/click it.

7. Depending upon browser, do one of the following:

Chrome:

Click on the .EXE file that appears in the lower-left of the browser window:

Once the file is done downloading, click on the up caret and open, save, or run the file. If you save it, make sure you save it to a location on your computer where you can find it then right click and open the file.

Firefox:

Click Save File on the prompt window that appears:

Click the arrow in the upper-right corner of the browser window, then click on the download .EXE file:

Internet Explorer:

Click the Go here link:

On the page that appears, click Run a temporary application:

Click Run on the dialog box that appears.

After you join the training session an Audio Conference pop-up will appear. Select one of the following:

• Call Me- Enter a phone number, select Call Me. You will receive a phone call and will be prompted to press 1 to connect.

• I Will Call In- to choose this option, select the Use Phone drop-down list. Dial the phone number shown on your screen. When prompted, use your phone keypad to enter the access code, and the Attendee ID shown on your screen.

Call Using Computer- Choose this option to connect audio using VoIP. To adjust your speaker and microphone settings, go to Audio>Speaker/Microphone Audio Test in the menu bar.

What if my agency blocks my PC from running the temporary application to join my Webex session?

Follow these steps:

Copy-and-paste the URL to your browser. Cisco recommends Google Chrome and Firefox, but IE and Edge will also work. If your instructor had you register via Cisco Webex, you should have a URL connected to your registration.

Enter your name and email in the appropriate fields. The password should pre-populate. If it does not, check the email you received from your instructor. The password should be in the email.

Select "Join by browser" which may take a second to appear after you enter your name and email. This will open up a tab in your browser where the meeting will load.

After you join the training session an Audio Conference box will appear. Select one of the following:

• Call Me- Hover your mouse to the right of Call Me until you see a box appear. Enter your phone number then select Connect. You will receive a phone call and will be prompted to press 1 to connect.
  

Call In- to choose this option, hover over Call In until you see View appear on the right. Click on View. Dial the phone number shown on your screen. When prompted, use your phone keypad to enter the access code, and the Attendee ID shown on your screen.

Use computer for audio- Choose this option to connect audio using VoIP. Hover over Use computer for audio until you see Connect to the right. Click on Connect. To adjust your speaker and microphone settings, go to Audio>Speaker/Microphone Audio Test in the menu bar. When connecting audio to WebEx using your computer for the first time, you may need to allow the use of your microphone. Select "Allow" if the prompt shown below (or a similar prompt) appears requesting permission to use your microphone.

What controls are available when using the join by browser function?

Students using this option will experience a WebEx interface that is arranged differently from the interface associated with the full or temporary WebEx application. The following provides an overview of this interface and navigational guidance once the "Join by browser" option is selected.

How-To: Participants Controls

How-To: Chat Controls

How-To: More Options Controls

How-To: Emoticons Controls

My session is not loading or taking a long time to load, what should I do?

The first thing you want to do is to make sure you have the correct URL. If your instructor required registration, make sure you have your registration link.

If you experience issues joining, try to clear your cache/browsing history in your browser. Close out your browser and try to join the meeting. If you continue to experience issues you may want to try a reboot of your computer.

If you cannot join via the temporary application, try joining via web browser as a backup. Instead of select the "Join Now" button select "Join by browser" when initially joining the session.

How do I share content?

If you joined via the temporary application you can share content. If you joined via web browser you cannot share content. To share content you must have presenter privileges. To gain presenter privileges you must have the "Webex ball" to the left of your name in the Participants panel. Ask the current presenter to pass you the ball.

To pass the ball, the current presenter needs to click on the name of the person they want to make the presenter, then click on the "Make Presenter" button (see image below). The presenter can also click and drag the ball to your name.

Where are my controls/panels when I share content?

If you are sharing your screen or an application, remember that your controls hide. Move your curser (mouse) to the top of your active monitor to have the controls menu drop down.

I got kicked out of a breakout session. How do I rejoin it?

If you accidentally get kicked out of your breakout session you will be back in the main session. Rejoin your session by going to the breakout session panel, clicking on the title of your session and selecting "Join" on the bottom right. If you joined via web browser, click on the button (at the bottom in the control panel) with the 4 squares to open the breakout session panel. Select the appropriate breakout session and select "Join" to join the session.

If you see that the "Join" button is greyed out Webex may not be detecting your virtual presence. Leave the meeting by selecting File on the top left and select "Leave Training Session" then completely close all browsers. You may need to clear your browsing history. Come back into the meeting and join the session again.

My audio did not transfer to the breakout session. What can I do?

If your audio does not transfer to the breakout session try disconnecting and reconnecting your audio in the breakout. If you joined via the temporary application select the audio tab on the top left or the audio button under the Participants panel. Disconnect then reconnect your audio.

If you joined via the web browser, click on the button with the three dots, select "Audio Connection" select "Disconnect Audio" and disconnect your audio connection then reconnect it by selecting on the button with the phone icon in the row of buttons at the bottom of your screen.

If your audio is still not transferring try to change your audio source. Change to a phone if you are using your computer audio.

If your audio continues to have issues, Webex may not be detecting your virtual presence. Leave the meeting by selecting File on the top left and select "Leave Training Session" then completely close all browsers. If you joined via web browser simply click on the red X button at the bottom of your screen.

Before rejoining try clearing your browsing history. Come back into the meeting and join the session again. The audio prompts will pop up.

What if I can't see what the presenter is sharing?

If you joined via web browser and cannot see what the Presenter is sharing, ask them to share their desktop/screen. If you still cannot see what is being shared contact your instructor.