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  1. Defense Acquisition University
  2. Frequently Asked Questions

DAU Blackboard: Internet Explorer Compatibility Discrepancies: Module Information is Temporarily Unavailable

Overview

If you are presented with a statement indicating that "module information is temporarily unavailable" while attempting to log into or navigate the DAU Blackboard ("MyClass") site, you'll likely need to adjust your local browser configuration. This discrepancy generally relates to a compatibility feature that is built into Internet Explorer (IE). The IE "Compatibillity View" feature enables users to load certain websites using older coding/scripting standards. In the past, enabling "Compatibility View" was necessary for several websites sponsored on the dau.edu domain. However, as DAU Blackboard, and the vast majority of other DAU resources, is current with the latest HTML5 and CSS3 standards, users should now disable Compatibillity View prior to logging in.


Disabling Compatibility View

  1. Within Internet Explorer, click on the Tools menu (or use the keyboard command: "ALT" + "T") and select Compatibililty View Settings.

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  2. From the list of "Websites you've added to Compatibility View," please ensure that dau.edu is *not* listed. If it is, please single-click on this domain and choose the Remove button.

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  3. If you are using a DAU-issued computer, it will also be necessary for you to ensure that the option to Display intranet sites in Compatibility View is also *not* checked from within the same dialog window.

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  4. You may then select the Close button and, if you're already at the DAU Blackboard site, the page should automatically refresh to load via the correct standards. You may immediately proceed to navite the system as no further actions will be necessary.
      

If you continue to experience difficulty using Internet Explorer:
Please work-around this issue by using a different Internet browser as local group policy configurations may be overriding the Compatiblity View functionality for your organization. Windows 10 users may use the Microsoft "Edge" browser. Google Chrome and Mozilla Firefox are other supported browsers that will work as an alternative.
  
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