DAU Identity ManagementCAC Troubleshooting Guide
Identity Management single sign-on (SSO) system completes the authentication process for several web-based applications including: the
Industry Training Application System used by Defense contractors to apply for DAU instructor-led training, the Virtual Campus for online training delivery,
DAU Blackboard to support a paperless classroom environment, and out of the classroom knowledge sharing resources associated to the
DAU Homepage (WWW), such as the
Tools Catalog, and Video Library. If you are unable to login to any of these resources with your DoD Common Access Card (CAC), this guide will step you through identifying and resolving the underlying cause.
Enabling Smart Card Access Requires Password Change All users that enroll in a DAU course (or request access to any of the SSO applications listed in the above paragraph) are assigned a
temporary password automatically via system-generated emails once the account is initially established. It is
required that all users login manually with these credentials and create a permanent password. Failure to do so may lead to intermittent login issues (such as a continuous login loop in which you're redirected back to the home page, or possibly connection-related error messages) when attempting to login via smart card. If you do not have record of your username and password, please see the options that follow:
Please note: the remaining instructions are targeted to
home users and
only. If you are using a work-issued computer, your organization's IT policy may prohibit its users from making the recommended configuration changes outlined below.
As such, it is important that you confer with your local system administrator and ask for their assistance in confirming these settings.
This will ensure that any policies/procedures adopted by your organization are carried out and/or documented appropriately.
The security certificates installed locally on your computer represent certification authorities that validate the identity of individual websites to enable secure/encrypted communications from end-to-end.
Please click here for guidance on updating certificates required for DAU's Identity Management system.
After updating those certificates, you should restart your Internet browser and attempt to login using your DoD CAC. If problems persists, you may need to install/update additional certificates depending on which SSO application you're trying to log into:
dau.csod.com DAU Virtual Campus
atrrs.army.mil DAU Transcript & Instructor-Led Training Applications
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Please note that you should expect to receive a response from our team, regarding your inquiry, within 2 business days.