Multiple factors can impact your ability to login to DAU with your DoD CAC. If you receive one of the errors below, please follow the troubleshooting guidance to address this issue. Note: The immediate workaround to access your account is to login with your Username and Password.
a.) Try a different browser (Google Chrome, Microsoft Edge, or Mozilla Firefox)b.) Clear your browser Cache & SSL Statec.) Select a different CAC certificated.) Disconnect from the VPN and try again (as applicable)e.) Contact your Local IT Support
NOTE: Your organization may be using a web proxy that is preventing the client certificate prompt. Please submit a ticket to your IT support to have them add an SSL bypass in their web proxies for the URLs below.
Your organization's IT support can contact us to submit a ticket to our DAU IT Systems Support team for further testing.
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Please note that you should expect to receive a response from our team, regarding your inquiry, within 2 business days.