Addressing Lesson Tracking Discrepancies
The subject courses do not include an internal table of contents that enables page-specific navigation without completing each page in a linear fashion. This presents a challenge for online learners impacted by the loss of progress as there is no way to skip ahead without re-navigating every page presented in the module. Similarly, the help desk does not have a means of altering or restoring the progress in these online modules.
Step 1: Rather than re-navigating the online module, download the course print files to continue your studies in an offline document or print-out. Please select your course's prefix below to display a screen capture identifying how you may obtain the print files after launching the impacted module:
FCN, FCR, or FPM
Step 2: After obtaining the print files, please
click here to generate an email to the help desk. In the body of the message, please include the following information:
Your Request (e.g. "I completed a lesson/test in a course but my progress was not recorded.")
Course ID (e.g. "SPS 101").
Module/Lesson impacted (this will be the title presented on the "launch" screen).
Required fields marked with *
Please note that you should expect to receive a response from our team, regarding your inquiry, within 2 business days.