Operating Status
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OPERATING STATUS
OKTA FAQs:
A: You may go to https://id.dau.edu to access Okta.
A: The Okta Activation email will be sent to users between September 28th - October 8th, 2020. An account will automatically be provisioned for users who have logged into DAU within the past 2 years. ALERT! Students are encouraged to review their DAU profile to verify their email address is correct. This will help to ensure you receive the Okta Activation email. Guidance for updating your DAU profile is available on the Update DAU Profile page.
A: Yes! You can use the Okta Account Setup Job Aid to walk you through the process.
A: Once your Okta account is provisioned, you will receive an email like the example below. If you view the email in HTML, there will be a green button that says "Activate Okta Account". Once you select the button, the activation process will begin.
A: The token link that's sent via email expires after you select the link the first time. If you've successfully logged in and set up your account, you should start the login process directly at https://id.dau.edu instead of accessing the website using a link that was previously sent via email through the automated system.If you continue to experience problems with an expired token, please contact the DAU Help Desk so a temporary password can be provided to you.
A: The token link that's sent via email expires after you select the link the first time. If you've successfully logged in and set up your account, you should start the login process directly at https://id.dau.edu instead of accessing the website using a link that was previously sent via email through the automated system.
If you continue to experience problems with an expired token, please contact the DAU Help Desk so a temporary password can be provided to you.
A: Applications are in the process of being provisioned to user accounts. There is no action required by you to have applications added to your Okta dashboard. The Help Desk cannot provide an exact timeframe when the access will be granted. Your patience is appreciated.
A: You should configure at least 1 multifactor when setting up your account.
A: You can select the option to enter a "Secret Key" for Okta Verify or enter a "Setup Key" for Google Authenticator if you are unable to scan the QR code.
A: You can close out of the app after you've successfully logged into your account.
A: You have the option of logging in with your Username/Password or CAC. You can choose which option you prefer. If you choose to login with Username/Password, you will be prompted for a second multifactor before being granted access to your account.
A: No, you WILL NOT be prompted for an additional factor when logging in with your CAC. If you login with your Username and Password, you WILL be prompted to authenticate with an additional factor.
A: You should select the Email certificate.
A: SMS (short message service) is a text messaging service component of most telephone, Internet, and mobile device systems. It uses standardized communication protocols to enable mobile devices to exchange short text messages. During the initial setup of your Okta account, you're prompted to add a phone number. The system can send a code to your phone via SMS (text) as a means to reset your password / unlock your account if you do not have access to your email.
A: SMS (short message service) is a text messaging service component of most telephone, Internet, and mobile device systems. It uses standardized communication protocols to enable mobile devices to exchange short text messages.
During the initial setup of your Okta account, you're prompted to add a phone number. The system can send a code to your phone via SMS (text) as a means to reset your password / unlock your account if you do not have access to your email.
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Please note that you should expect to receive a response from our team, regarding your inquiry, within 2 business days.