Virtual Campus FAQs
Below are some of the top user inquiries associated to the Virtual Campus. 
To view all available FAQs, please go to the FAQ Homepage. 

Completion Certificate
Q: When I try to view my certificate, a gray box is displayed.  What's wrong?
A: Please use the certificate job-aid for assistance with addressing this issue. 

Course Progress Not Tracking
Q: My progress reset and/or I am unable to Launch my exam after completing a module.  What should I do?
A: Please use our support article, Addressing Lesson Tracking Discrepancies, for step-by-step guidance on manually updating your progress. 

DAU Test Policy
Q: What is the DAU Test Policy for online courses?
A: The policy is as follows:  
- Students have 3 attempts to pass a test.
- Passing score = 80%.If you do not score 80% on the 1st attempt, all subsequent attempts will contain the full number of questions that were presented during the 1st attempt.
- If you do not score 80% on the 3rd test attempt, ALL your progress in the course will automatically be reset. 
- This means any lessons and tests that you previously completed will now reflect they have not been accessed; you would be required to start the course over from the beginning. 
- There is not a limit to the number of times your entire course progress can be reset if you do not achieve a score of 80% by your 3rd testing attempt.
- Students are encouraged to seek content assistance from a supporting faculty member if they are unable to achieve a passing score within the first two attempts. Doing so will exponentially reduce risk of an unsuccessful outcome on the third attempt.