Virtual Campus FAQs
Below are some of the top user inquiries associated to the Virtual Campus. 
To view all available FAQs, please go to the FAQ Homepage. 

Course Registration Error
Q: Why am I receiving an error when trying to re-apply for a course I previously completed?  
A: After a recent system update, some students are experiencing issues retaking training to obtain credit for courses they've completed in the past. If you are experiencing this issue, please send an email to DAUHelp@dau.edu with the Subject line - Registration Error. At this time we do not have an estimate as to when the issue will be corrected. We will follow-up with all students affected by this issue once it has been resolved.

Completion Certificate
Q: Why is my certificate not available for an online course I just completed? 
A: The course you are enrolled in may require completion of the Course Evaluation (Survey) in order for you to receive a certificate. Please follow the steps below to access and complete the Course Evaluation:

1. Login to the Virtual Campus.
2. Mouse over the Learning menu at the top and select View Your Transcript. 
3. Locate your course and select the Evaluate button to the right to complete the evaluation (survey).

Q: When I try to view my certificate, a gray box is displayed.  What's wrong?
A: Please use the certificate job-aid for assistance with addressing this issue. 

Course Progress Not Tracking
Q: My progress reset and/or I am unable to Launch my exam after completing a module.  What should I do?
A: Please use our support article, Addressing Lesson Tracking Discrepancies, for step-by-step guidance on manually updating your progress. 

DAU Test Policy
Q: What is the DAU Test Policy for online courses?
A: The policy is as follows:  
- Students have 3 attempts to pass a test.
- Passing score = 80%.If you do not score 80% on the 1st attempt, all subsequent attempts will contain the full number of questions that were presented during the 1st attempt.
- If you do not score 80% on the 3rd test attempt, ALL your progress in the course will automatically be reset. 
- This means any lessons and tests that you previously completed will now reflect they have not been accessed; you would be required to start the course over from the beginning. 
- There is not a limit to the number of times your entire course progress can be reset if you do not achieve a score of 80% by your 3rd testing attempt.
- Students are encouraged to seek content assistance from a supporting faculty member if they are unable to achieve a passing score within the first two attempts. Doing so will exponentially reduce risk of an unsuccessful outcome on the third attempt.