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product support management

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term
Definition

One of the 12 Integrated Product Support (IPS) Elements. The development and implementation of product support strategies to ensure supportability is considered throughout the system life cycle through the optimization of the key performance outcomes of reliability, availability, maintainability, and reduction of total ownership cost. The scope of Product Support Management planning and execution includes the enterprise level integration of all 12 Integrated Product Support elements throughout the lifecycle commensurate with the roles and responsibilities of the Product Support Manager (PSM) position created under Public Law 111-84, Section 805.