Password Assistance
Q: I forgot my password. How do I request a new one?
A: If you have previously logged in with username and password and have access to your email, you may use the self-service feature from the login page to reset your password.
- Go to https://id.dau.edu
- Enter your Username (your email address). Click "Next".
- Select "Password".
- Click "Forgot Password".
- Select "Send me an email".
- Click the verification link in your email to continue. If entering a verification code, you must click the box "Enter a verification code instead" and click "Verify".
- You will be prompted to create a new password.
Q: I'm trying to reset my password. I changed organizations and the verification code is going to email address I no longer have access to. What should I do?
A: If you have not FULLY completed the account set up process OR do not have access to your email address on file, you will not be able to use the self-service feature to reset your own password. Submit a request to the DAU Help Desk to obtain your login information so you can complete the account set up process. Please include the last 4 of your SSN/EIN or your DOD ID number when submitting your request so your account can be validated.