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  3. Collaborate
CommentCommunity

Collaborate

The Collaborate community serves to support community leaders and moderators in sharing best practices and techniques for creating engaging communities of practice that add value to their members. Users may also request a site by using the Pinned Content.

Members

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Community Contacts

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Jennifer Zearley - Community Owner
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Leesa Lafferre-Thomas - Community Leader

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Community Discussions Issue Resolved for All Members
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The issue was reported on a SNOW ticket INC0502238 with following details:

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"question" and "scenario" box are disabled in community hub - create a discussion

I am trying to post a discussion question on community hub under "Contract Administration and Pricing" and "Contract Cost Price and Finance" but the question and scenario box are disabled for me. See screen shot. Note that I am a member of both community.

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It is now resolved.

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Community Announcement / Collaborate
DAU Communities Migration Shifted to Sep 2023
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You may have heard by now that the migration schedule for DAU (Phase 1) and our communities of practice (Phase 2) has shifted to the right. If you're DAU faculty or staff, there's an announcement on DAU's intranet listing the revised "go live" date of September 15. If you're external to DAU, I've pasted the relevant details below for your awareness.

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DAU.edu 2.0 "Go Live" Date Revised to September 15 Thank you to so many of you who participated in the early acceptance testing and site design reviews. As a result of your feedback, and to bring in more end user testing, the production release date has been revised to September 15. The revised go-live schedule will allow not only DAU faculty and staff to interact with the site but also select volunteer students. Incorporating additional opportunities for end user feedback and enhanced usability testing will ensure we launch with the best possible site. Another change to the schedule is that Phase 1 and Phase 2 have been brought together as a single launch. This will also create a better user experience as the entire site will have the same look and feel versus having some content on the new site and some on the old site. A win for our user’s experience.

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We'll continue to send updates as more information becomes available. Meanwhile, please feel free to reach out to us with any questions. Thank you!
Community Announcement / Collaborate
LinkedIn Learning!
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​A new Learning Tool has been released! LinkedIn Learning is Live! It is a new set of learning courses for DAU via CSOD. Instructions to log in (A DAU CAC/login is required) can be found here! 
https://www.dau.edu/sites/default/files/Migrate/cop/collaborate/DAU%20Sponsored%20Documents/How%20to%20access%20LinkedIn%20Learning%20from%20DAU.docx?Web=1

Community Announcement / Collaborate
Check and Fix Broken DTIC Links
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​Today, we discovered a systemic issue with some DTIC links for documents. They've recently changed their URL format to include the letters "AD" in front of their document ID number. So we're asking that you check your community for any broken links to DTIC-housed documents, and for any that you find, try updating the link as follows:

Old link: http://www.dtic.mil/dtic/tr/fulltext/u2/a531488.pdf

New link: http://www.dtic.mil/dtic/tr/fulltext/u2/ADa531488.pdf

You can see the only change to the URL was to include the letters AD at the beginning of the document ID number in the URL. The remainder of the URL is unchanged. Thank you for assisting us to keep our assets current and correct!

Community Announcement / Collaborate
Bamboo Poll Function No Longer Supported, Will Be Removed
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​Our current communities use a third-party polling software by Bamboo, which is no longer supported at DAU. Accordingly, we will be removing this feature from the communities. Your past poll information, including results, will still be available to you through Site Contents. And we will be looking at other options for polling in the new Drupal platform. Stay tuned for additional information, but if you have any questions about the process, please reach out to us now by clicking the Feedback button at the bottom of the page. Thank you!

Community Announcement / Collaborate
Training Guide for Obtaining CoP Survey #2 Results
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​We've created a step-by-step training guide for obtaining individual CoP survey results that are housed in Qlik. You can view it here.

Those outside of the DAU domain will not be able to access Qlik, so please email [email protected] if you would like to obtain your CoP's survey results. We can download them in either PDF or Excel format and email them to you.

Community Announcement / Collaborate
DAU CoP Survey #2 Presentation
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​The presentation (in PowerPoint) from the CoP Survey #2 Results Demos has been added to MS Teams; however, we have received word that those outside of the DAU domain are no longer able to access that chat session/files. So we've also loaded the presentation to the Documents library here in Collaborate CoP. Click on this link to view it.

Resources / Collaborate

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Community Training

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How do you perform the basic functions involved with running a community?

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This page is under development while we create new training materials. Check back again soon!
 


 

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Community Engagement

image depicting community engagement

Engagement plays a large part in the desired future direction of DAU's communities. So how do you get community members to become more engaged in the community, what is the value proposition for communities, and how do we foster communities as a true collaborative resource for the acquisition workforce? These are some of the questions we hope to explore in this forum. But we need to start with the basics. First, does the workforce know the communities even exist? If not, how do we raise awareness? What role can our online courses and classroom activities play in raising awareness and promoting communities as a valuable resource for the workforce? Using the discussion forum, please feel free to post a reply or comment on any of these questions or other ideas that you want to share with the community.   

Building a Vibrant Community of Practice   

Communities of Practice are one way that DAU is proactively extending its reach and connection to the acquisition workforce by providing a venue to build connections, share information on acquisition topics, and learn from each other. Implicit in this description is the engagement of community participants. A quick Google search finds that the Merriam-Webster definition of "engage" includes "to bring together", "to hold the attention of", and "to induce to participate". All three of these meanings clearly articulate the objectives and desired end state of a vibrant community. In our communities, we absolutely want to bring people together, to hold their attention, and to encourage them to participate.   

Creating engaging and value-added communities of practice requires concerted effort on the part of those managing the community to build a trusted environment where members feel secure contributing content, asking questions, and sharing what they know. An underlying aspect of building engagement is members finding value in participating in the community. Community value and member engagement are intertwined, and part of the community management role is to create value by offering up quality content on topics of interest that attract members to the community and make them want to stay and to engage.   

To facilitate our community-building efforts, we have created tools and documented best practices to support our community managers (i.e., moderators):   

DAU Community Engagement Best Practices Guide

This guide provides proven practices and activities that promote member interaction, membership growth, and vibrant communities. 

How to Engage Your Community Members 

This Infographic summarizes 4 key tips to engaging community members. The infographic supports the key themes of the Engagement Best Practices Guide and is available for download. 

  • Watch this video on the secrets to a thriving community; it contains some great tips on fostering engagement and the psychology of engagement (around 13 minute mark). 

  

Sunsetting Communities - Sometimes It's Needed   

An important part of CoP strategy is knowing when to grow and engage your membership, but also knowing when to sunset a community that is no longer viable or needed. If you would like to discuss either revitalizing your community or possibly sunsetting it, please reach out to us with your concerns about sunsetting your site. 

Contact Us   

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Frequently Asked Questions
How do I obtain community leader permissions?

If you are a new DAU Community Owner or Leader, you must complete the content approver training (PDC 100), plus any required training workshops, before beginning your new duties. The content approver training ensures you know DAU's policy and governance, content types, copyright laws, and Section 508 requirements. The training workshops ensure that you know how to add, edit, or delete content within the DAU software environment.

If you do not have a DAU ID number, or if you obtained one prior to 2020, then navigate to https://saar.dau.edu and follow the steps listed. For “System Association,” select DAU Homepage (Knowledge Sharing) to access the Communities of Practice. Once you submit the SAAR form, you should receive an activation email within 24 hours.

After receiving the activation email, you will need to complete the PDC 100 course. If you are a DAU staff or faculty member, you can access the course directly on Cornerstone OnDemand (CSOD). If you are external to DAU, then please send us ([email protected]) your name, email address, and DAU ID number, along with the name of the community for which you’ll be serving as a leader, so that we can get you registered to take the course.

Upon successfully completing the course, you will need to send the following documents to [email protected] so that we may add you as a Community Leader:

  1. Download and forward the Certificate of Completion for PDC 100.
  2. Sign and forward the Notice and Consent Statement for Public Release Authority form, with the additional necessary signatures on it.
Posting copyrighted material to your CoP

Many community leaders have inquired whether they can post copyrighted material to their CoPs. The policy for DAU's communities has always been that, to post copyrighted documents, you must have permission in writing from the copyright holder. But there is never an issue with posting a link to the document. When queried, former DAU General Counsel Tim Wray provided further clarification on this topic:

 

"... I almost always encourage instructors or course managers who are contemplating using any copyrighted materials to get permission and post it in the course folder on Blackboard. However, sometimes a document will have markings indicating that it can be used, or used under certain conditions, without further permission from the copyright holder. As you probably know, the most common example of that in the digital age are 'Creative Commons' markings that specify whether, or to what extent, copyrighted materials may be used without further permission. In this case, in my view, the 'distribution unlimited' marking on the ... document permits our use without further permission. On links: the current rule (since digital stuff is evolving all the time, 'current' means 'last time I looked') providing a link, or displaying something via a digital link (such as showing something in class by opening a YouTube link) isn't a copyright violation because we are not the ones who posted (and thereby digitally duplicated) the material. This is mostly a rule of convenience: it isn't practical for the copyright holder to seek redress from thousands (or millions) of people who opened the link to some cat video, so copyright enforcement goes after the violator who posted the link without permission." 

Must a user sign in to join a community?

Yes, a user must sign in to the site before they can join. Once signed in to the community site, click the 'Join this Community' button on the right side of the home page. Membership is set for automatic approval of qualified users.

How does a person join the community?

In order to join a community, a person must be authenticated (signed in). Once signed in and if not already a member of the community, the visitor will see a Join this Community button in the upper right side of the home page of the community. By clicking the Join button, the user will automatically be approved as a member of the community.

Who approves community membership?

All communities on DAU.edu are open communities with explicit membership, which means that we grant Visitor permissions to every authenticated user and require explicit requests to join in order to participate. Once an authenticated user clicks the 'Join this Community' button, they are automatically joined to the community with member privileges. There is no approval required.

What is a DAU ID?

Your DAU ID starts with the letters "DAU" and is followed by a series of numbers assigned to only you. Your DAU ID is not your username or smart card information. It is simply an identifying number. First-time users will not have a DAU ID number.

What is an unauthenticated user?

An unauthenticated user is one who visits the site but has not signed in via Okta. This user is also referred to as an anonymous user.

 

 

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Benefits of Community Membership

Group of users networking

 

In this age of technology where a world of peers is only a tweet away, the benefits of joining these online communities carry advantages and remain relevant to acquisition and eLearning professionals. Membership is beneficial when it comes to strategically focused content. DAU account holders can participate in any of the communities in one of the following three ways:

  • Anonymous Users (not signed in):
    • View and download discoverable content within each community.
  • Visitors (signed in but not a community member):
    • View and download discoverable content within each community.
    • Can join multiple communities.
  • Members (signed in and a community member):
    • View and download discoverable content within each community.
    • Can participate in discussions.
    • Can suggest content updates.  
       
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Community Analytics

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Analytics allow us to measure a variety of interactions with users in community sites to determine how well we are engaging with the workforce and meeting their needs. Some of the measures we are actively capturing to help us understand the impact of communities and where we might need to improve include qualitative measures like page views, number of user sessions, and contact hours.

In addition to the data mentioned above, we are also capturing the social interactions within communities in an effort to understand and measure member engagement, including user interactions (e.g., followers, posts, comments), and content analytics (e.g., comments, likes, ratings).

 

Measuring Tools

Qlik is currently being used to measure metrics within and related to DAU's communities. Users may view metrics per community or overall and may specify various time frames. Information may be downloaded in a variety of formats. Be sure to view the tutorial on how to access and use Qlik.

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Documents / Collaborate

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Practical Advice for Stakeholder Engagement
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This site is a focused collection of simple tools and video advice on how to use them, all geared toward helping program teams at any level (working group, IPT, PM, PEO) think through the stakeholder engagement process.

Memberships: Managing Team Site Memberships
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A tutorial on how to manage Team Site memberships in Communities

State of Community Management 2021
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Register to download this important resource.

Pages: Managing the Featured Tiles
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A tutorial on how to manage the Featured tiles at the top of a Community page.

How to Engage Community Members Infographic
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Downloadable infographic on How to Engage Community Members.

Lists: Managing Site Contacts
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A tutorial on managing site contacts. Version from Feb 21, 2017

Why should I engage in a Community of Practice Infographic
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One-page infographic depicting "Why should I engage in a Community of Practice"

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