The CCDC Reliability Scorecard examines a supplier's use of reliability best practices, as well as the supplier's planned and completed reliability tasks. The Scorecard is important for tracking the achievement of reliability requirements and rating the adequacy of the overall Reliability Program. An early Scorecard assessment may be based solely on a Reliability Program Plan, but as time progresses, the Scorecard assessment will become more accurate if information from technical interchange meetings, a Reliability Case, and results from early reliability tests, are included. The Reliability Case documents the supplier's understanding of the reliability requirements, the plan to achieve the requirements, and a regularly-updated analysis of progress towards meeting the requirements.
The Reliability Scorecard uses eight critical areas to evaluate a given program's reliability progress:
- Reliability requirements and planning
- Training and development
- Reliability analysis
- Reliability testing
- Supply chain management
- Failure tracking and reporting
- Verification and validation
- Reliability improvements
There are 40 separate elements among the eight categories in the Reliability Scorecard. Each element within a category can be given a risk rating of high, medium, or low (red, yellow, or green) or not evaluated (gray). The Scorecard weights the elements, normalizes the scores to a 100-point scale, and calculates an overall program risk score and eight category risk scores.
- Poor performers can be identified early
- Engineering and reliability program reviews are made consistent
- An improved mechanism to capture useful metrics is provided
Integrated Product Support Elements Addressed
This tool was identified as part of a product support analytical tools database provided solely to assist defense acquisition workforce professionals to identify best value product support solutions which optimize system readiness and life cycle cost. Neither the Department of Defense or the Defense Acquisition University provide any warranty of these tools whatsoever, whether express, implied, or statutory, including, but not limited to, any warranty of merchantability or fitness for a particular purpose or any warranty that the contents of the item will be error-free. This analytical tools database should under no circumstances be considered as being all-encompassing, and is in no-wise meant to endorse the capabilities or products of any particular individual, company, or organization.
This tool is part of a suite of reliability growth tools offered by the Army Combat Capabilities Development Command (CCDC) Data and Analysis Center. For more information on the other tools available, visit the
DAU CCDC Tool Suite page.