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Product Support Manager (PSM) Guidebook

Updated 12/23/2019

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Product Support Manager (PSM) Guidebook
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This guide is a tool for Program Managers (PMs), Product Support Managers (PSMs), their support staffs, and others in acquisition and sustainment organizations as they develop and implement product support strategies for new programs, major modifications to legacy programs, or as they re-validate and re-engineer product support strategies for existing fielded systems.

It focuses on identifying, developing, implementing, incentivizing, and measuring quantifiable best value outcome-based product support solutions that optimize Life-Cycle Cost (LCC) and readiness. It delineates processes for outcome goals of systems, ensures that responsibilities are assigned, provides incentives for attaining these goals, and facilitates the overall lifecycle management of system reliability, availability, supportability, and LCC. It seeks to provide an integrated acquisition and sustainment framework for achieving Warfighter performance requirements throughout a program life-cycle. 

This guidebook advocates the product support guiding principles and comprises the efforts and expertise of representatives from the Department of Defense (DoD), Components, Services, Agencies, the Joint Staff, the Office of the Secretary of Defense (OSD), industry, and academia.

What's New in the December 2019 Update:

  • Primarily administrative updates including updated hyperlinks
  • The former "Computer Resources" IPS Element has been updated by the Office of the Deputy Assistant Secretary of Defense (Product Support) as the redesigned "Information Technology Systems Continuous Support" IPS Element in Appendix A and elsewhere in this document.
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